Aftersales desk for equipment and truck dealers
We run the desk side of your aftersales department from start to finish: warranty claim packs, quote follow-up and service reminders. You get complete, checked work and a weekly report. Your own warranty user still submits on the manufacturer's portal.
For agricultural, construction, plant hire and truck dealers in the UK, Australia and the US. Nothing to install.
The problem
Technicians are short, and the admin behind them gets stretched across whoever is free.
Parts interpreter roles fared little better, at 44%. Desk roles sit open for months.
A missing photo, hour reading or op code means a query or a rejection, and money that arrives late or not at all.
Sources: Equipment World (September 2026); CNH dealer survey reported in Australian trade press (2025).
A claim today
With the claim desk
What we do
Start with one. Each is set up around your brands, your systems and your rules.
Start here
Add-on
Add-on
How it works
By forwarding address, a scheduled export or a connection to the system you already use. No new software for your staff.
Claim packs, follow-ups and reminders are prepared using your brands, rates and rules.
Each item is checked against your rules and the manufacturer's checklist before it leaves. Anything unusual goes to our warranty specialist.
Messages go from your own mailbox, your warranty user submits a complete pack, and you get a weekly report.
Scope
Why us
A good claim is won before it is submitted. That knowledge is what we build into every pack.
Our founders bring years of hands-on work in agricultural and construction equipment parts, warranty administration and dealer management. We know what a manufacturer rejects, which photos it asks for, and how long a claim can sit before the window closes.
We are a small team, and we take on a limited number of dealers at a time so every dealer gets proper attention.
Free claims check
Send us 20 recent claims with personal details removed. Within five working days we send back a short report: which claims had gaps, which were close to the deadline, and the rejection reasons that repeat. No software to install, no obligation.
| Claims reviewed | 20 |
|---|---|
| Complete as submitted | 13 |
| Missing hour-meter photo | 4 |
| Op code did not match labour | 2 |
| Submitted within 7 days of deadline | 3 |
Start small
We agree the measures with you up front: claims complete first time, days from repair to submission, quotes followed up. You see the results before you commit.
How pricing works: a fixed monthly fee per desk, plus a small fee per claim pack your warranty user accepts. The pilot price is fixed in writing before we start, and it is designed to come in well under the cost of hiring for the role.
If a claim is queried or rejected because of an error in our pack, we rework it at no charge.
Reporting
Claim packs follow each manufacturer's own requirements, including John Deere, CNH, AGCO, Kubota, JCB, Caterpillar, Volvo CE, Scania and DAF. We are independent and not affiliated with any manufacturer.
Questions
Messages come from your own mailbox, in your dealership's name. Where the law requires it, messages say they are sent by an automated assistant for your aftersales team, and a person is always available.
No. We build a complete, submission-ready pack. Your own warranty user submits it. Manufacturer terms generally forbid third-party automation on their portals, and we respect that.
No. We work from forwarding addresses, scheduled exports or a connection to what you already use.
We sign a data processing agreement with every dealer before any data moves. Each dealer's data is kept separate, nothing is used to train AI models, and we list every service provider we use.
Every item is checked against your rules and the manufacturer's checklist before it leaves, and anything unusual goes to our warranty specialist. Every step is logged, and if a claim is queried or rejected because of an error in our pack, we rework it at no charge.
Contact
Send a line about your dealership, your brands and the role you are trying to fill. We reply within one working day.
Forward Deployment Consulting (Pty) Ltd is a company registered in South Africa. When you email us we keep your name, business details and message to reply to you and, if you become a client, to manage our work for you. We do not sell your details or use them to train AI models.
Our email is hosted by Google Workspace. We keep enquiry emails for up to 24 months unless you become a client. You can ask us to see, correct or delete your details at any time by writing to the address above. We follow South Africa's Protection of Personal Information Act and, for UK contacts, the UK GDPR.